New Delhi: SpiceJet has been directed by a consumer forum here to pay Rs one lakh to a passenger for not allowing all members of his family to board the plane despite having confirmed tickets and making them travel on two different flights while returning to Delhi from Goa.
The East District Consumer Disputes Redressal Forum noted that it was "cruelty" on the part of SpiceJet to split the family into two groups especially when they had children with them and held it guilty of unfair trade practice.
The forum noted that since the airline had not opposed the family's contention, that four passengers who arrived after them were allowed to board and then only three members of their group were later accommodated on the plane, it showed that SpiceJet had overbooked their flight.
"Allegation of the complainant has not been specifically denied (by airline)... Entire conduct of respondent (SpiceJet) is such which points only towards one conclusion that the airline had in fact overbooked the passengers on its flight."
Read News in Full 09/08/13 PTI/Zee News
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