New Delhi: Airports such as Delhi, Mumbai, Chennai and Kolkata will have to provide free automated buggies for elder, pregnant and disabled passengers.
This is part of first ever comprehensive guidelines on ‘facilities/courtesies to esteemed travelling public at airports’ issued by the Directorate General of Civil Aviation (DGCA). The guidelines lay emphasis on standardised passenger complaint redressal and courteous behaviour of airline and airport staff dealing with passengers. Violation of such guidelines will result in penalty.
The guidelines prescribe “Provision of automated buggies free of charge for all senior citizens, expectant mothers and disabled and needy passengers in the terminal building to facilitate their access to boarding gates located beyond reasonable walking distance at all airports having annual aircraft movements of 50,000 or more.” Airport operators will also have to provide small trolleys after security check for carriage of hand baggage up to the boarding gate.
Read news in full 27/05/14 Business Line
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