Cab drivers operating from the swanky Terminal 2 of Mumbai airport shall be more courteous and cooperative with passengers, thanks to a new initiative by the airport authorities and tourism department, officials said Tuesday. The Maharashtra Tourism Development Corporation (MTDC) and Mumbai International Airport Ltd. (MIAL) organised a training session for 25 cab drivers to emphasise soft skills, appearance, language and behaviour with passengers. The initiative covered cab drivers plying the regular non-airconditioned and cool-cabs outside the Mumbai airport. "A passenger's travel experience begins the moment they hire a cab at the airport and this training session would enhance the quality of service provided by the cab drivers," a MIAL spokesperson said.
Read news in full 27/05/14 IANS/Mid Day
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