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Friday 30 May 2014

Airlines asked to provide small baggage trolleys in post-security area at airports

New Delhi: Air travellers will no longer be required to lug heavy hand baggage in the post security area of Indian airports. The directorate general of civil aviation (DGCA) has directed airlines and airports to make available small hand bag trolleys in post security check areas too. This order will be particularly helpful for flyers at sprawling terminals like Delhi's T3.
This is among a host of services that the DGCA has made mandatory to be provided to flyers at India airports. Now automated buggies (read golf carts) will have to be provided free of cost to all senior citizens, expecting mothers and disabled passengers in terminal buildings of big airports. "This facility may be extended to other needy passengers on demand basis free of charge," the DGCA order says.

In addition, airlines and airport operators have been asked to devise passenger grievance redressal mechanisms. "Airlines/airport operators shall ensure that all complaints are acknowledged immediately to the complainant and redressed at the earliest but not exceeding one month. In case of non-redressal of the matter within the stipulated time frame, the complainant has the option to take up the matter with DGCA," the order issued by DGCA chief Prabhat Kumar says.
Read news in full 29/05/14 Times of India

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