SpiceJet may have clamped down operations, delayed and cancelled flights over the last couple of months, official data, however, shows that it is GoAir which has topped the list of number of complaints made by passengers against Indian airlines over the last three months.
The number of complaints registered per 10,000 passengers against GoAir stood at 6.2, 4.2 and 4.4 in December, November and October respectively, significantly higher than industry average of 1.6-2.1 recorded in the same period. In December, for one, the number of complaints per 10,000 passengers registered against SpiceJet were lower by 50 per cent when compared with GoAir at 3.1.
In terms of absolute numbers, last month complaints against SpiceJet did increased to 210 (from 142 in November and 121 in October) mostly on account of flight problems; but it is GoAir which overtook Air India (domestic) to record the highest number of complaints made by passengers. The national carrier had topped the list with 226 and 341 complaints registered against it in November and October respectively.
27/01/15 Sharmistha Mukherjee/Financial Express
The number of complaints registered per 10,000 passengers against GoAir stood at 6.2, 4.2 and 4.4 in December, November and October respectively, significantly higher than industry average of 1.6-2.1 recorded in the same period. In December, for one, the number of complaints per 10,000 passengers registered against SpiceJet were lower by 50 per cent when compared with GoAir at 3.1.
In terms of absolute numbers, last month complaints against SpiceJet did increased to 210 (from 142 in November and 121 in October) mostly on account of flight problems; but it is GoAir which overtook Air India (domestic) to record the highest number of complaints made by passengers. The national carrier had topped the list with 226 and 341 complaints registered against it in November and October respectively.
27/01/15 Sharmistha Mukherjee/Financial Express
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