Train staff in etiquette, DGCA directs GoAir after pilot tells passenger to 'bugger off'

After a pilot on a GoAir plane told a passenger with a genuine complaint to "bugger off", the Directorate General of Civil Aviation (DGCA) has slapped the airline with a show cause notice and even asked the airline to train its crew in passenger etiquette, according to Mumbai Mirror.

This move by the DGCA comes after Sajan Raj Kurup, a passenger on a Mumbai-Srinagar flight, claimed that the commander of the flight forgot where the aircraft was flying to while making a public announcement to the passengers.
07/05/15 FP Staff/First Post