A Working Group was constituted to examine the feasibility of setting up of Ombudsman for Civil Aviation sector. Based on its report, a draft consultation paper on Ombudsman for Civil Aviation was circulated for comments/views of stakeholders in February, 2014.
During the stakeholder consultations, it emerged that there are already separate grievance redressal mechanisms with each airline as well as with DGCA to address the grievances.
Read news in full 03/08/15 NVO News
During the stakeholder consultations, it emerged that there are already separate grievance redressal mechanisms with each airline as well as with DGCA to address the grievances.
Read news in full 03/08/15 NVO News
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