New Delhi: At a time when a section of pilots in national carrier Air India have been agitating against being removed from the ‘workmen’ category which essentially prevents them from participating in strikes, newly appointed chairman and managing director Ashwani Lohani, in his first message to employees has said that the organisation will always maintain a ‘zero tolerance’ policy towards indiscipline. In a letter dated September 11, 2015, Lohani has said that while Air India will take care of its ‘workforce’ and the management will take pro-active steps to ensure that staff grievances are resolved, “the organisation shall always maintain zero tolerance to indiscipline”.
The message comes at a time when the 660-member Indian Commercial Pilots’ Association (ICPA) undertook a secret ballot to decide whether they would go on strike to protest against the management’s decision to remove pilots-in-command from the ‘workmen’ category.
Lohani, who took charge last week in his message to employees, also highlighted the need to enhance passenger service in the airline.
“This can be done through high standards of cleanliness of the aircraft cabin, improvements to the cabin, working IFE (inflight entertainment) system, audible announcements, courteous behaviour and above all a happy smile on the face of every employee of Air India,” Lohani has written in his letter.
Read news in full 12/09/15 Sharmistha Mukherjee/Indian Express
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