New Delhi: Fliers will have a reason to smile as the revised norms that caps ticket cancellation charges and bars airlines from levying additional amount for refund process are coming into force from today (August 1).
Besides, carriers would have to indicate in an "unambiguous manner" the amount of refund admissible on cancellation of a ticket.
"Under no circumstances, the airline shall levy cancellation charge more than the basic fare plus fuel surcharge," aviation regulator DGCA said.
The Directorate General of Civil Aviation (DGCA) has also made it clear that airlines cannot levy additional charge to process the refund.
The move would come as a relief to air passengers against the backdrop of many carriers hiking the cancellation charges in recent times.
Coming out with the fresh set of rules, the watchdog said carriers should refund all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/Passenger Service Fee (PSF) to the passengers in case of "cancellation/ non-utilisation of tickets/no show".
To Read the News in Full 01/08/16 ZeeNews
Besides, carriers would have to indicate in an "unambiguous manner" the amount of refund admissible on cancellation of a ticket.
"Under no circumstances, the airline shall levy cancellation charge more than the basic fare plus fuel surcharge," aviation regulator DGCA said.
The Directorate General of Civil Aviation (DGCA) has also made it clear that airlines cannot levy additional charge to process the refund.
The move would come as a relief to air passengers against the backdrop of many carriers hiking the cancellation charges in recent times.
Coming out with the fresh set of rules, the watchdog said carriers should refund all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/Passenger Service Fee (PSF) to the passengers in case of "cancellation/ non-utilisation of tickets/no show".
To Read the News in Full 01/08/16 ZeeNews
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