New Delhi: Air passengers will soon get a forum to register their complaints against airlines. The aviation ministry has decided to launch a website where passengers will be able to register their grievances, which will be forwarded to the airlines.
The plan to set up this platform, an idea of minister of state for aviation Jayant Sinha, was discussed and decided on at a meeting convened by him on Thursday.
"The platform will be managed by a small cell that will comprise people from the aviation ministry, Airports Authority of India, Air India and the directorate general of Civil Aviation," said a senior ministry official, who did not want to be named.
The idea is to make the process simpler for passengers, who can just go to the website and register their complaints. "Complaints on the website will be forwarded to the respective airline and the latter will act on it in accordance with the rules," said the official.
However, as per the current plan, airlines don't have to compulsorily inform the ministry on the status of the resolution of the complaints, he added.
To Read the News in Full 13/08/16 Mihir Mishra/Times of India
The plan to set up this platform, an idea of minister of state for aviation Jayant Sinha, was discussed and decided on at a meeting convened by him on Thursday.
"The platform will be managed by a small cell that will comprise people from the aviation ministry, Airports Authority of India, Air India and the directorate general of Civil Aviation," said a senior ministry official, who did not want to be named.
The idea is to make the process simpler for passengers, who can just go to the website and register their complaints. "Complaints on the website will be forwarded to the respective airline and the latter will act on it in accordance with the rules," said the official.
However, as per the current plan, airlines don't have to compulsorily inform the ministry on the status of the resolution of the complaints, he added.
To Read the News in Full 13/08/16 Mihir Mishra/Times of India
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