Reality can be bitter and passengers of domestic airlines in India often
face it. True that low air fares have prompted a spurt in domestic
fliers. But behind the glitzy photographs of aircrafts and promises of
customer satisfaction, it's really a world of unhappy fliers at the
airports in Delhi and other major cities. Their awful experiences shred
the tall claims made by the domestic airlines into pieces. Across the
airlines, from Air India to Spicejet, it's the same story. And the
numbers of such experiences are increasing by the day.
The Directorate General of Civil Aviation (DGCA), the national regulator, has been flooded with hundreds of complaints by travellers against domestic airlines that range from rude staff behaviour to abysmal customer services, poor handling of delayed flights to lack of access for persons with disabilities.
DGCA officials said they had received about 1,500 complaints during the two months of June and July, or almost "one complaint every hour". These complaints have forced DGCA to tighten the screws on airline staff.
Read news in full 27/08/14 Ankur Sharma/Mail Today/India Today
The Directorate General of Civil Aviation (DGCA), the national regulator, has been flooded with hundreds of complaints by travellers against domestic airlines that range from rude staff behaviour to abysmal customer services, poor handling of delayed flights to lack of access for persons with disabilities.
DGCA officials said they had received about 1,500 complaints during the two months of June and July, or almost "one complaint every hour". These complaints have forced DGCA to tighten the screws on airline staff.
Read news in full 27/08/14 Ankur Sharma/Mail Today/India Today
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