Immigration proves a pain for flyers at international airport

Mumbai: When Sudhir Shah (name changed), a media professional, arrived at Chhatrapati Shivaji International Airport (CSIA) after a long flight from Europe, all he wanted was a smooth immigration and customs procedure. A jet-lagged Shah wanted to rush home to get some proper rest.
However, after waiting in the queue for some time, an immigration officer asked him to move to a neighbouring counter. But after he was half-way through at the counter, another officer asked all the passengers queuing up there to move to another counter. This infuriated all and they insisted on knowing the reason for the closure of the counter. In her reply, the officer said she had to go the washroom and as there was a staff crunch she had no other option but to ask the passengers to shift to the neighbouring counter.
Read news in full 26/10/13 Shahkar Abidi/Daily News & Analysis