Mumbai: When Jay Shah (24), a business professional, boarded the Air France flight AF 17 from JFK Airport, New York on October 9, he had no inkling of the ordeal that awaited him. He and his fellow passengers were not only stranded for more than 24 hours at the Charles De Gaulle Airport, the largest airport in France, but they also claim to be ill-treated by the airport staff on the basis of their ethnicity.
First their connecting flight to Mumbai from Paris was delayed and then cancelled apparently due to technical issues as cited by the airline officials. A delay or cancellation of flights require the airline to provide passengers with two free phone calls, free meals, free accommodation and compensation for the ordeal, according to European law.
“We were denied access to the Air France, lounge which is supposedly meant only for business-class passengers. Instead, we were made to sleep in the airport’s upper deck resting area which had a limited number of seats, so most of us ended up sleeping on the floor. All the occupants of this resting area were mostly Indian,” says an enraged Shah.
Read news in full 30/10/13 Karishma Goenka/Daily News & Analysis
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