Mumbai: International airlines are pushing sales through a mix of promotion offers, higher agent incentives and innovative refund rules as travel from India to Europe and the US slows down in winter.
British Airways has launched new refund rules allowing passengers to claim full refund in case of visa rejection. Each airline has different refund rules and the amount depends upon the fare.
The cancellation charges can vary from Rs 7,000-10.000 depending upon the fare type. Other than cancellation of the flight by the airline, full refund is given only in case of instances of death or hospitalisation of an immediate relative.
Last week British Airways informed agents that customers will be entitled to a full refund in case the visa is rejected by an embassy of country which is part of the ticketed itinerary. Passengers must cancel the ticket before departure and submit a letter from the embassy stating that visa has been rejected in order to claim full refund, the airline said in a notification to travel agents.
Read News In Full 04/12/13 Aneesh Phadnis/Business Standard
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