Mumbai: A consumer forum has directed JetKonnect to pay Rs 40,000 compensation to a Mumbai resident, who was not allowed to board a Bagdogra-Kolkata flight in 2010 due to overbooking. The forum observed that the airline should have accommodated the flyer on the flight as he had a valid ticket. The forum said that the airline's behaviour amounted to deficiency in service.
Abhishek Agarwal filed the complaint before the Mumbai Suburban District Consumer Disputes Redressal Forum on March 31, 2011. Agarwal was scheduled to travel from Bagdogra to Mumbai via Kolkata on April 4, 2010. He had booked a ticket through an agent for Rs 5,700. On the day of the journey, Agarwal said he arrived at the airport ahead of the schedule but was told that all the seats were full and that he could not board the flight. Agarwal had to go back and could only take a via-Delhi flight the next day. He said he was forced to spend money to book a hotel in Bagdogra.
Read News In Full 03/02/14 Rebecca Samervel/Times of India
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