Budget carrier SpiceJetBSE 6.43 % plans to make more changes in its top management, add about nine more international routes to its network, reconfigure planes and completely overhaul its brand positioning with a focus on the corporate traveller, as it aims to fly out of its current turbulent phase of losses.
The airline aims to "create the best possible management team in the industry," Sanjiv Kapoor told ET in his first interview after joining as the airline's chief operating officer last October. To increase accountability, company has put in place a more efficient system of "upward feedback and is setting up stringent key performance indicators (for employees as well as the company), as well as close monitoring of customer feedback through various means," he said. He added, however, that any "headcount reductions will be done for improved efficiency only" and not to cut costs.
Read news in full 06/03/14 Anirban Chowdhury/Economic Times
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