New Delhi: Air India has been asked to simplify the forms for Web
booking and develop a procedure for quicker refunds and lost baggage
claims.
This is part of the Ministry of Civil Aviation’s new passenger-centric initiative. As part of the move, the Ministry has asked the state-owned airline to create these procedures to make flying easier for the airline’s customers. It has also decided to set up Central Industrial Security Force/Security Help Desks at all operational airports in the country, the Ministry said in a release on Tuesday.
To address public grievances, the Airports Authority of India will start a code-based mobile application.
Read news in full 02/07/14 Business Line
This is part of the Ministry of Civil Aviation’s new passenger-centric initiative. As part of the move, the Ministry has asked the state-owned airline to create these procedures to make flying easier for the airline’s customers. It has also decided to set up Central Industrial Security Force/Security Help Desks at all operational airports in the country, the Ministry said in a release on Tuesday.
To address public grievances, the Airports Authority of India will start a code-based mobile application.
Read news in full 02/07/14 Business Line
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