Mumbai: A rule that calls for refunding of fare in case of a flight
delay of more than two hours, and which had been in force since 2010,
was invoked for the first time after SpiceJet on Monday was ordered to
refund the full fare to 172 passengers. Surprisingly, not only the
passengers but even the crew members were not aware of the rules and
were later asked to undergo a refresher course.
The incident came to light after a passenger complained to the aviation authority, Directorate General of Civil Aviation (DGCA), about a delayed flight between Mumbai and Delhi on June 16. The aviation authority stated that apart from a torturous five-hour wait, the flyers were made to pay for food and drinks while stuck on board the grounded aircraft. Spicejet earned Rs 15,000 from the sale of snacks while the airlines are required to serve refreshments free of cost when a flight is delayed by over two hours. This amount, too, will be refunded.
"Despite the four-point 'Passenger Rights' being prominently displayed on the regulator's website for the benefit of passengers, crew and other stakeholders of the delayed flight SG 419 admitted to being unaware of these rules and have now been ordered by the regulator to undergo a refresher course," DGCA chief Prabhat Kumar said.
Read news in full 30/07/14 Aditya Anand/Mumbai Mirror
The incident came to light after a passenger complained to the aviation authority, Directorate General of Civil Aviation (DGCA), about a delayed flight between Mumbai and Delhi on June 16. The aviation authority stated that apart from a torturous five-hour wait, the flyers were made to pay for food and drinks while stuck on board the grounded aircraft. Spicejet earned Rs 15,000 from the sale of snacks while the airlines are required to serve refreshments free of cost when a flight is delayed by over two hours. This amount, too, will be refunded.
"Despite the four-point 'Passenger Rights' being prominently displayed on the regulator's website for the benefit of passengers, crew and other stakeholders of the delayed flight SG 419 admitted to being unaware of these rules and have now been ordered by the regulator to undergo a refresher course," DGCA chief Prabhat Kumar said.
Read news in full 30/07/14 Aditya Anand/Mumbai Mirror
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