New Delhi: Commerce Minister Nirmala Sitharaman recently bore the brunt
of missing baggage en route to an Australian city but she was not the
only one.
A worldwide survey by Geneva-based aviation communication Societe Internationale de Telecommunications Aeronautiques (SITA) and aviation journal Air Transport World has said 75 per cent of passengers believe that there is a need for improvement in collecting baggage at destination.
Collecting baggage at destination is the “most frustrating travel step” globally with 27 per cent of passengers wanting “significant improvement” while 48 per cent want “some improvement” from the existing situation.
It is high on the list of “pain points” followed by security, the survey said. Twenty-five per cent of passengers want significant improvement in security handling. “The Americas region had the highest proportion of passengers (28 per cent) wanting to see a significant improvement (in security), followed by Asia Pacific, while passengers from Europe and Africa/Middle East were generally happier with their travel experience,” the survey said.
Read news in full 06/10/14 daijiworld
A worldwide survey by Geneva-based aviation communication Societe Internationale de Telecommunications Aeronautiques (SITA) and aviation journal Air Transport World has said 75 per cent of passengers believe that there is a need for improvement in collecting baggage at destination.
Collecting baggage at destination is the “most frustrating travel step” globally with 27 per cent of passengers wanting “significant improvement” while 48 per cent want “some improvement” from the existing situation.
It is high on the list of “pain points” followed by security, the survey said. Twenty-five per cent of passengers want significant improvement in security handling. “The Americas region had the highest proportion of passengers (28 per cent) wanting to see a significant improvement (in security), followed by Asia Pacific, while passengers from Europe and Africa/Middle East were generally happier with their travel experience,” the survey said.
Read news in full 06/10/14 daijiworld
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