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Sunday, 26 October 2014

AAI partners with SITA to upgrade airport services in India

Mumbai: More than 50 million passengers at 25 airports across India can now use SITA’s common-use self-service technology to check in at the airport. The Airports Authority of India (AAI) has collaborated with the air transport IT specialist to deploy this new technology as part of its ongoing airport modernisation programme.
The AAI has also selected SITA to provide the baggage reconciliation system for 38 airports across India. The seven-year, multi-million dollar contract was announced at SITA’s India Aviation ICT Forum in Jaipur, India. SITA’s BagManager will deliver real-time information on baggage status, helping to resolve baggage issues quickly and efficiently. The comprehensive baggage management technology has been proven to reduce the number of mishandled bags by 10 to 20 per cent.

Sudhir Raheja, chairman, AAI, said, “Our airport modernisation programme is designed to provide better service both for passengers and airlines alike as air travel in India continues to grow. With passenger numbers expected to reach 450 million by 2020, we need to ensure we are operating as efficiently as possible. SITA’s baggage systems, common use technology, and self-service check in kiosks are flexible, convenient and will help establish a firm foundation for future growth.”
Read news in full 17/10/14 Financial Express

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