Hundreds of passengers across several city airports were stranded on
Saturday morning after the check-in system of Air India developed a
snag. The services were resorted after about three hours.
The airline staff had to complete the check-in procedures manually, which caused flight delays, triggering much frustration among the passengers, many of whom claimed to have not been informed about reason for the delays. The glitch happened at around 7.30 am and last till about 10.30 am, said sources.
An Air India source said, "There was some technical glitch in the check-in system, because of which the process had to be done manually. Lot of passengers faced distress due to it."
Among the affected airports were those from Varanasi, Chennai, Hyderabad, Guwahati and Imphal. Journalist Shekhar Gupta, who was one among the affected passengers, tweeted, "Chaos as Air India check-in system crashes nationwide. In this time and age! Sitting on delayed AI 475 for Jodhpur. Who will CAG blame now."
Read news in full 30/11/14 Daily News & Analysis
The airline staff had to complete the check-in procedures manually, which caused flight delays, triggering much frustration among the passengers, many of whom claimed to have not been informed about reason for the delays. The glitch happened at around 7.30 am and last till about 10.30 am, said sources.
An Air India source said, "There was some technical glitch in the check-in system, because of which the process had to be done manually. Lot of passengers faced distress due to it."
Among the affected airports were those from Varanasi, Chennai, Hyderabad, Guwahati and Imphal. Journalist Shekhar Gupta, who was one among the affected passengers, tweeted, "Chaos as Air India check-in system crashes nationwide. In this time and age! Sitting on delayed AI 475 for Jodhpur. Who will CAG blame now."
Read news in full 30/11/14 Daily News & Analysis
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