An airline on Tuesday slapped massive cancellation charges on passengers
for missing their connecting flights due to a delay caused by the
airline itself.
Low-cost airline IndiGo slapped these charges on Mumbai-based Golaka C Nath and his family when they missed their connecting flight to Srinagar via Delhi due to a delay of a Mumbai-Delhi flight which they were also supposed to take, according to The Times of India.
When Nath requested the airline to reschedule the Srinagar flight, the airline demanded a rescheduling fee from him. "Then I requested (them) to cancel the Mumbai-Delhi leg flight since it was delayed from their side. The airlines representative said that they will charge cancellation fee," TOI quoted him as saying.
However, as a good-will gesture, IndiGo offered to refund the entire sum to him later.
This incident comes just days after Air India suspended 17 of its cabin crew members, including some senior air hostesses, pending enquiry, apparently for “delaying” several of the national carrier’s international flights citing “inadequate” rest period.
Read news in full 02/06/15 First Post
Low-cost airline IndiGo slapped these charges on Mumbai-based Golaka C Nath and his family when they missed their connecting flight to Srinagar via Delhi due to a delay of a Mumbai-Delhi flight which they were also supposed to take, according to The Times of India.
When Nath requested the airline to reschedule the Srinagar flight, the airline demanded a rescheduling fee from him. "Then I requested (them) to cancel the Mumbai-Delhi leg flight since it was delayed from their side. The airlines representative said that they will charge cancellation fee," TOI quoted him as saying.
However, as a good-will gesture, IndiGo offered to refund the entire sum to him later.
This incident comes just days after Air India suspended 17 of its cabin crew members, including some senior air hostesses, pending enquiry, apparently for “delaying” several of the national carrier’s international flights citing “inadequate” rest period.
Read news in full 02/06/15 First Post
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