New Delhi: High drama unfolded at the Indira Gandhi International Airport in the wee hours of Thursday when a woman allegedly faced "racial abuses" and harassment at the hands of KLM Airline staff. She also alleged that she was not allowed to board the flight on "flimsy" grounds.
Shinamma Eappen, who hails from Kerala, claimed she had to sleep on the floor at the airport. According to a complaint her friend filed with the airline on her behalf, the KLM staffers did not allow her to board the flight and did not even given any proper reason. Her family has also alleged that the airline didn't help her though she had all the required documents.
KLM initially said, "We are taking the matter very seriously and are investigating it." In a subsequent e-mail to MAIL TODAY, the airline said that initially the passenger was not clear about her travel purposes. After an extra round of security check, she was allowed to board another flight.
According to Eldo Paul, the victim's friend, who filed the complaint, she had almost all 11 documents required to travel. "She reported at the KLM customer service counter at Indira Gandhi International Airport terminal 3 (Delhi) before 12 pm on September 9 to board her flight to Amsterdam but the airline officers harassed her and threatened her. I overheard their conversations and wanted to respond to the abusive KLM staff but I was over the phone."
Read news in full 12/09/15 Bijaya Kumar Das/Mail Today/India Today
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