Every year close to 15 million bags are processed at these two airports
and SITA BagManager is now being used to facilitate loading,
reconciling, tracking, tracing and managing all these bags. While SITA
BagManager cannot prevent weather or technical issues, which can cause
bags to be mishandled or delayed, it can prevent up to 20% of mishandled
bags improving the experience for many travellers. In 2014, mishandled
bags cost the global air transport industry a total of $2.4bn; in
addition to these costs mishandled bags also have a high impact on
customer satisfaction, affecting an airline's and airport’s brand.
Ravi Prakash, Executive Director (IT, FIU and RCDU), Airports Authority of India, said: “Every passenger expects their luggage to arrive with them at their destination but sometimes weather, or other adverse conditions, can mean that bags don’t make flight connections. The implementation of SITA’s baggage technology will minimise disruption and provide better service to passengers. Kolkata and Chennai are the first of 38 airports where this world-class BRS system has been implemented. This is part of a strategic partnership with SITA to implement state-of-the-art ICT solutions at airports to cope with the growth of passenger traffic in India, which is expected to be the third-largest aviation market by 2023. This Aviation ICT forum 2015 at Goa is timely, apt and is a stepping stone in upgradation in ICT infrastructure at airports to generate capacity to meet future growth.”
Read news in full 14/10/15 ADS Advance
Ravi Prakash, Executive Director (IT, FIU and RCDU), Airports Authority of India, said: “Every passenger expects their luggage to arrive with them at their destination but sometimes weather, or other adverse conditions, can mean that bags don’t make flight connections. The implementation of SITA’s baggage technology will minimise disruption and provide better service to passengers. Kolkata and Chennai are the first of 38 airports where this world-class BRS system has been implemented. This is part of a strategic partnership with SITA to implement state-of-the-art ICT solutions at airports to cope with the growth of passenger traffic in India, which is expected to be the third-largest aviation market by 2023. This Aviation ICT forum 2015 at Goa is timely, apt and is a stepping stone in upgradation in ICT infrastructure at airports to generate capacity to meet future growth.”
Read news in full 14/10/15 ADS Advance
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