The Airports Authority of India (AAI) is using social media platform
Whatsapp for issuing directives to airports for improving customer
service by reducing queueing time, improving airport facilities and
simplifying procedures, according to a top official.
“A Whatsapp group has been formed where daily updates are shared and urgent issues are resolved in real-time. This has also helped in building engagement at the ground level and enables airports to share their best practices,” said Guruprasad Mohapatra,Chairman,AAI.
To Read the News in Full 17/01/17 The Hindu
“A Whatsapp group has been formed where daily updates are shared and urgent issues are resolved in real-time. This has also helped in building engagement at the ground level and enables airports to share their best practices,” said Guruprasad Mohapatra,Chairman,AAI.
To Read the News in Full 17/01/17 The Hindu
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