Passengers give big thumb-up to Customs, other facilities at Mangaluru airport

Mangaluru: The customer service at Mangaluru International Airport was at the receiving end a few years ago, especially after the introduction and strict implementation of the 'export certificate' declaration rule. One may recall, passengers from the Gulf who arrived at Mangaluru airport were uncomfortable about facing the customs officials as they were hardly aware about limits on duty-free items allowed at the airport. Daijiworld.com had carried a series of articles on this issue based on the experieince and concerns of NRIs who travelled once a year or once in two years. 'Harassment' was the common word used by many passengers, and to add to the troubles, many prefered to travel via Mumbai or Bengaluru.


The biggest concern at that time was lack of information from the authority concerned. Every question, the media or an individual was directed by the authority to 'refer to the customs official website for information', which created even more anxiety as majority of the passengers had no access to internet.

Things started to change gradually, perhaps in the last couple of years. Mangaluru International Airport has steadily climbed new heights as far as quality and customer-friendly approach are concerned. Where customs, one of the departments which has seen tremendous makeover, is concerned, the current opinion from passengers across the Gulf proves that Mangaluru airport is one of the smoothest airport to sail through.
To Read the News in Full 24/01/18 Daijiworld