New Delhi: Rude behaviour by security personnel, loss of baggage and unclean toilets are among the major complaints of fliers across the country, according to a Civil Aviation Ministry document.
The ministry says there were 9,440 complaints lodged by fliers in 2012, the latest figures which available, but it feels the numbers could be much more as not all passengers lodged complaints, owing partly to undefined procedure on grievance redressal.
Studying the pattern of complaints, the ministry's “Consultation Paper on Ombudsman for Civil Aviation” said there was no authority to compel airlines to implement these guidelines.
Read News in full 02/03/14 Deccan Herald
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