New Delhi: The ministry of civil aviation has identified areas including
the provision of automated buggies to senior citizens and disabled
persons at airports, setting up of security help desks at all
operational airports, simplifying procedures at Air India for quicker
disposal of refunds and lost baggage claims to make services more
friendly for passengers.
All airlines and airport operators have been asked to ensure certain facilities to the passengers particularly senior citizens, expectant mothers and passengers with disabilities such as provision of automated buggies and small hand baggage trolleys free of charge for their use. The ministry also decided to set up CISF/ Security Help Desks at all the operational airports of the country.
"These are meant to give better comfort level to the passengers and make the system more responsive to the needs of the citizens", the ministry said in a statement.
National carrier Air India has, in the meantime, been asked to simplify the forms for web booking and evolve a procedure for quicker disposal of refund and loss baggage claims. Additionally, operators of the Shri Amarnath Ji Yatra helicopter services have been asked to provide basic minimum facility like drinking water, tea/ coffee and packed snacks free of charge to the pilgrims at the helipads starting June 28.
To address public grievances, Airports Authority of India would start a QR code based mobile application which shall be made available initially at 20 airports within three months and will be extended to all remaining airports by March 31 next year.
Read news in full 01/07/14 Business Standard
All airlines and airport operators have been asked to ensure certain facilities to the passengers particularly senior citizens, expectant mothers and passengers with disabilities such as provision of automated buggies and small hand baggage trolleys free of charge for their use. The ministry also decided to set up CISF/ Security Help Desks at all the operational airports of the country.
"These are meant to give better comfort level to the passengers and make the system more responsive to the needs of the citizens", the ministry said in a statement.
National carrier Air India has, in the meantime, been asked to simplify the forms for web booking and evolve a procedure for quicker disposal of refund and loss baggage claims. Additionally, operators of the Shri Amarnath Ji Yatra helicopter services have been asked to provide basic minimum facility like drinking water, tea/ coffee and packed snacks free of charge to the pilgrims at the helipads starting June 28.
To address public grievances, Airports Authority of India would start a QR code based mobile application which shall be made available initially at 20 airports within three months and will be extended to all remaining airports by March 31 next year.
Read news in full 01/07/14 Business Standard
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