As India’s national carrier, Air India, prepares to formally join Star
Alliance on July 11, its top management is yet to arrive at a consensus
on whether the airline needs to hire additional cabin crew to improve
service quality.
While Air India’s customer service division is in favour of hiring additional staff to offer flyers a world-class experience, the human resources wing is opposing the move on the grounds that the carrier already has more than enough people, who need to be trained more effectively. Also, a matter of concern for the national carrier is a hefty wage bill, which it doesn’t want to inflate further.
Air India currently employs 3,400 cabin crew and customer-facing employees.
“There is no need for immediate induction of more people,” a senior Air India official told FE, on the condition of anonymity. “The human resource department has put forward its suggestion to the management in this regard.”
At present Air India’s fleet size stands at 106, according to the airline’s website. The Directorate General of Civil Aviation (DGCA) requires a minimum crew size of six people for a flight flying six hours or less, minimum of seven people for a 6-11 hour flight, and 10 people for flights 11-15 hours long.
Read news in full 01/07/14 Indian Express
While Air India’s customer service division is in favour of hiring additional staff to offer flyers a world-class experience, the human resources wing is opposing the move on the grounds that the carrier already has more than enough people, who need to be trained more effectively. Also, a matter of concern for the national carrier is a hefty wage bill, which it doesn’t want to inflate further.
Air India currently employs 3,400 cabin crew and customer-facing employees.
“There is no need for immediate induction of more people,” a senior Air India official told FE, on the condition of anonymity. “The human resource department has put forward its suggestion to the management in this regard.”
At present Air India’s fleet size stands at 106, according to the airline’s website. The Directorate General of Civil Aviation (DGCA) requires a minimum crew size of six people for a flight flying six hours or less, minimum of seven people for a 6-11 hour flight, and 10 people for flights 11-15 hours long.
Read news in full 01/07/14 Indian Express
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