Mumbai: The Directorate General of Civil Aviation (DGCA) wants airlines
crew to be adequately trained to prevent any disruptive behaviour by
passengers on ground as well as onboard. In its draft regulations, the
DGCA has said the training should enable crew to detect, defuse and
handle critical situations.
The regulator also wants airlines to develop standard operating procedures for dealing with disruptive passengers and include a statutory warning in the ‘conditions of carriage’ printed on tickets, specifying the acts that would be considered unlawful.
“Airlines shall establish a mechanism to detect and report unruly passenger behaviour at check-in, in the lounges, and at the boarding gate in order to prevent such passengers from boarding. In case of occurrence of an act of unruly behaviour while the aircraft is on the ground, such cases shall be reported immediately in writing and First Information Report lodged with the security agency at the aerodrome for assistance,” the DGCA's draft regulations said.
Read news in full 23/09/14 Business Standard
The regulator also wants airlines to develop standard operating procedures for dealing with disruptive passengers and include a statutory warning in the ‘conditions of carriage’ printed on tickets, specifying the acts that would be considered unlawful.
“Airlines shall establish a mechanism to detect and report unruly passenger behaviour at check-in, in the lounges, and at the boarding gate in order to prevent such passengers from boarding. In case of occurrence of an act of unruly behaviour while the aircraft is on the ground, such cases shall be reported immediately in writing and First Information Report lodged with the security agency at the aerodrome for assistance,” the DGCA's draft regulations said.
Read news in full 23/09/14 Business Standard
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