New Delhi: A consumer forum in the city has asked Air India to pay an
NRI flyer a compensation of Rs 1 lakh in a lost baggage case.
The amount will be divided equally between the consumer welfare fund and the complainant for extreme mental agony, humiliation, inconveniences, loss of baggage due to negligence, physical discomfort and litigation expenses.
On December 30, 2010 the complainant had landed at the IGI airport and forgot one of his bags there. He went back to IGI the same day and approached the inquiry desk of Air India. CCTV footage showed that the bag was picked up by a loader working with Neha Aviation, a private agency under contract with the airline for loading and unloading services.
A police complaint was lodged the following day. Despite several rounds of correspondence and filing of RTIs, the bag could not be found and Air India tried to blame DIAL that looks after general security and management of the airport.
Air India had claimed that it was unable to carry out any probe as the loss was reported very late. Although the footage revealed that the staff kept the hand baggage in the baggage reclaim hall at IGI, Air India refused to accept the responsibility of the bag being left unattended at the terminal. It alleged that the theft involved three-four people.
Read news in full26/09/14 Times of India
The amount will be divided equally between the consumer welfare fund and the complainant for extreme mental agony, humiliation, inconveniences, loss of baggage due to negligence, physical discomfort and litigation expenses.
On December 30, 2010 the complainant had landed at the IGI airport and forgot one of his bags there. He went back to IGI the same day and approached the inquiry desk of Air India. CCTV footage showed that the bag was picked up by a loader working with Neha Aviation, a private agency under contract with the airline for loading and unloading services.
A police complaint was lodged the following day. Despite several rounds of correspondence and filing of RTIs, the bag could not be found and Air India tried to blame DIAL that looks after general security and management of the airport.
Air India had claimed that it was unable to carry out any probe as the loss was reported very late. Although the footage revealed that the staff kept the hand baggage in the baggage reclaim hall at IGI, Air India refused to accept the responsibility of the bag being left unattended at the terminal. It alleged that the theft involved three-four people.
Read news in full26/09/14 Times of India
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