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Sunday, 5 October 2014

Air India's boarding passes on 'first-come, first-served' basis

New Delhi: Sunil Kaushik, a Faridabad-based businessman, was taken aback on Saturday when he was told at an Air India check-in counter at the Delhi airport that his flight had been 'overbooked' and that he should instead take the flight next morning. He protested he had an e-ticket to Bhubaneswar for that night and had urgent work there.

But even after heated arguments with the airline's staff he was not allowed to board the plane. Instead he was provided a hotel room near the airport to spend the night.

Several other passengers have faced similar ordeal at the hands of the airline.

A project associate at Ambedkar University Delhi, 27-year-old Shipra Sharma too had a similar experience flying to Delhi from Imphal on an Air India flight recently.
Read news in full 05/10/14 Times of India

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