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Saturday 22 August 2015

Not-so-cheap tickets: Two airlines fined for misleading customers

New Delhi: Holding that the action of Indian airlines companies in advertising airfares at “throwaway prices, ranging from Rs 0 to 999” while actually providing them to the passengers at much higher prices amounted to unfair trade practice, the National Consumer Disputes Redressal Commissioner (NCDRC) has imposed heavy compensation to two such companies.
Kingfisher Airlines, which now owns Deccan Aviation, and Jet Airways India have been ordered to deposit Rs 5 lakh and Rs 25 lakh, respectively, as compensation in the Consumer Welfare Fund set up by the Government of India within six weeks. A Bench of Justice V K Jain and Dr B C Gupta also directed the airline companies “to refrain from issuing advertisements which don’t even disclose even the minimum total amount payable by a passenger on any sector of the said carrier”.
Read news in full 18/08/15 Maneesh Chhibbe/Indian Express

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